Virtual Learning FAQ

This is where you can find useful tips and helpful information regarding the Association's Virtual Professional Development Portal. Feel free to contact us at or 610-708-3010 if you can't find the answer to your question here. 

How do I submit an idea for a future event?
Below is a list of who can submit ideas for future professional development. Please note that you must reach out to the relevant individual(s) prior to submitting an abstract or idea. This ensures all future professional development is relevant, of high quality, has an audience, and avoids redundancy.

  • Communities may initiate events on a rolling basis, by working directly with Community Leadership and Staff Liaisons. Please reach out to your Community Leadership and Staff Liaison for more information. If you are not currently a member of a Community, contact Sarah Beck, Director of Programs and Education, at

  • Groups of individual members/or individual non-corporate members may submit virtual content to the Annual Call for Sessions & Content, reviewed and selected by the Program Selection Committee. For more information, contact Sarah Beck, Director of Programs and Education, at

  • Board Committees (IDEA, etc. - board appointed) may develop virtual content as a resource to members. For more information, contact Sarah Beck, Director of Programs and Education, at

  • Corporate members may pay for and produce content as part of the Industry Insights series. Reach out to Jamie Recio, Member Development Manager, at or 610-708-3014 for more information.

  • The Association may create virtual programming to further programmatic or strategic organizational goals and/or to further partnerships.

Where can I find a schedule of upcoming events?
You can visit our website's Event Listing to find all upcoming and future events along with relevant information. Click here to check it out!

How much do these events cost?

Our Town Hall and Lunch & Learn series are free for members to attend. Other events such as Webinars, Workshops, Symposia, Conferences, and Industry Insights usually have a fee. Occasionally, these events will be offered at no cost. Any price associated with an event will be listed with the general information on our website.  

What does the price include?

Any listed price is per person and includes access to that event, any materials associated with it, as well as to the recorded presentation after the fact.

How do I register for an upcoming event? 

Simply find the event in our listing on our website, or via any email communications about the event, and follow the directions to sign up. You should receive an email confirmation. If you don't receive one after 24 hours (be sure to check your SPAM folder as well), feel free to contact us at or 610-708-3010. Once registered successfully, you will be able to see the event within the My Events section of the platform approximately 24 hours before the event begins.

Can I share access details or my computer screen with others?

No. For cost and experience purposes, we ask that individual staff at our member organizations use the honor system and purchase a registration for themselves alone and avoid sharing access with fellow colleagues who have not registered and/or paid to attend. We sincerely thank you for your understanding and cooperation in these efforts.

What if I experience technical difficulties during the virtual experience?

Don't panic! Due to the nature of virtual events, we fully expect that will be there questions and various technical issues throughout the conference. Feel free to contact us at or 610-708-3010 if you need any assistance. If you happen to miss your session due to unsolvable technical issues, you will still have access to the recorded version.

When will I receive access to the post-event recordings? 

Post-event materials and recordings will be available via the Virtual Experience Portal within 72 business hours of the event ending. Simply access this portal by logging in using your Association membership credentials and click the My Events tab from your Dashboard. Contact or 610-708-3010 with any questions.

How is the Association handling accessibility needs?

The Association is committed to making our Virtual Professional Development accessible to all. All sessions and recordings will be closed captioned. If you would like a printed transcript of the event, please contact us. If you require specific accommodation not listed here, please contact

Who can I contact if I have questions about the refund policy?

Please direct all questions regarding payment to or 610-708-3010.

Who can I contact if I want to become a Member?

For membership information, visit our website or feel free to contact Jamie Recio, Member Development Manager, at 610.708.3014 or (To receive the membership rates, membership dues must be received with or prior to your registration.) 

Are there other policies the Association has regarding Virtual Professional Development?

Yes! Click here (or visit the menu item) to view our policies regarding accessibility, diversity and inclusion, and harassment.

Who can I contact if I have further questions?

Feel free to contact us at or 610-708-3010 if you can't find the answer to your question here.


Thank you for stopping by! We look forward to seeing you (virtually) again soon.